Be in the know...
Welcome to the AJ frequently asked questions. Please look below for the most common queries we receive and the answers to these questions. If you cannot find the information you need then please drop us a line and we will be happy to advise you.
STOCK QUESTIONS
Questions related to stock availability, restocks and more
Q: STOCK QUESTIONS
What if I want to place an order for an item you haven&rsquot listed on the website?
Unfortunately, we do not take any orders for products which are not listed on our website
Can I reserve a product while I am redecorating my house/I am on holiday
Yes, you can reserve an item by making a full payment for the product
Can I reserve an item and buy later as I get paid towards the end of every month?
Unfortunately we do not have this facility as item can only be reserved against full payment for the product
If I reserve an item and buy later will I be charged the same product price?
Reserved item price will remain unaffected with the revised market price.
Can I reserve an item for a local store pickup?
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RETURNS PROCESS & FORMS
Information on how to return items to us, and a guide on how to use our returns system online
Q: RETURNS
1) If I received a different product how long does it take to get it sorted?
As soon as you follow the returns procedure we will start working on your request and then it will take 1-2 working days. (Subject to UK mainland deliveries any other place may require additional time)
2) How much time does it take to replace a faulty product?
As soon as you follow the returns procedure we will start working on your request and then it will take 3-4 working days. (Subject to UK mainland deliveries any other place may require additional time)
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TRACKING PROCEDURES
How to track your AJ Electronics order once you have placed it!
Q: HOW DO I TRACK MY ORDER?
It is incredibly easy to track the delivery status of your order from AJ Electronics.
Simply look at the right hand side of the page and click the button that says "Track Your Order Here" this will open a new window that displays our delivery partners City Link website.
Enter the customer reference number that was generated when you placed your order and City Link will be able to tell you where your delivery is.
In the unlikely event that this returns no information then please use our feedback form and we will do everything we can to help get your parcel delivered as swiftly as possible.
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DECLINED ORDERS
Questions reagrding why my order was rejected
Q: WHY WAS MY CREDIT CARD ORDER DECLINED BY PROTX?
1) Address not matched with credit card registered address.
The address you enter must be exactly how it appears on the credit card statement
2) Your bank might have declined your card- Due to increase in web fraud most of the UK banks are taking precautionary measures for Online payments by blocking the cards
if the payment amount is high or if there are any unusual web shopping or if you haven’t done any purchases in past.
Please contact your bank and let them know that you are trying to place an order and they will remove the block from your card.
3) If you have recently moved house and trying to use the new address as your delivery address it might decline.
It takes more than 48 hours for the Credit card records to be populate on World Wide Web.
4) After trying above all if the transaction has not gone through please call us on 0207724762
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DELIVERY ADDRESS
CAN I REQUEST A DIFFERENT DELIVERY ADDRESS
Q: CAN I REQUEST A DIFFERENT DELIVERY ADDRESS
Delivery unless otherwise instructed will be to the billing address. We do offer the option of a Work address or an alternative home address delivery, however if this is a requirement the following information is necessary for us to action this request:
1Work delivery A fax or scanned copy on headed paper of the delivery address Fax no 020 7262 5131
2Alternative Home delivery: A fax or scanned copy of a utility bill for the delivery address the billing address is required. Please Note:Orders will be held pending until correct paperwork is received.
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Pre Orders
Can I Pre Order an Item
Q: CAN I PRE ORDER AN ITEM
Can I Pre Order an Item?
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