Be in the know...
Welcome to the AJ frequently asked questions. Please look below for the most common queries we receive and the answers to these questions. If you cannot find the information you need then please drop us a line and we will be happy to advise you.
STOCK QUESTIONS
Questions related to stock availability, restocks and more
Q: STOCK QUESTIONS
1) what if i want to place an order for an item you haven’t listed on the website?
unfortunately, we do not take any orders for products which are not listed on our website.
2) can i reserve a product while i am redecorating my house/i am on holiday?
yes, you can reserve an item by making a full payment for the product.
3) can i reserve an item and buy later as i get paid towards the end of every month?
unfortunately we do not have this facility as item can only be reserved against full payment for the product.
4) if i reserve an item and buy later will i be charged the same product price?
reserved item price will remain unaffected with the revised market price.
5) can i reserve an item for a local store pick-up?
yes, you can reserve an item for a local store pick up (subject to availability, for more details call customer services at 02077247622
6) if an item is showing instore does that mean i can’t get it delivered?
in store items are some special products for which we take orders over the phone and yes we can deliver the product at your doorstep. placing an order for in store products kindly call us on 02077247622
7) do you stock all the products for local pick-up?
we do not stock all the products in london warehouse, kindly contact us before placing an order for local store pick up.
^ Back to top
RETURNS PROCESS & FORMS
Information on how to return items to us, and a guide on how to use our returns system online
Q: RETURNS
1) if i received a different product how long does it take to get it sorted?
as soon as you follow the returns procedure we will start working on your request and then it will take 1-2 working days. (subject to uk mainland deliveries any other place may require additional time)
2) how much time does it take to replace a faulty product?
as soon as you follow the returns procedure we will start working on your request and then it will take 3-4 working days. (subject to uk mainland deliveries any other place may require additional time)
^ Back to top
TRACKING PROCEDURES
How to track your AJ Electronics order once you have placed it!
Q: HOW DO I TRACK MY ORDER?
It is incredibly easy to track the delivery status of your order from AJ Electronics. Simply look at the right hand side of the page and click the button that says "Track Your Order Here" this will open a new window that displays our delivery partners City Link website.
Enter the customer reference number that was generated when you placed your order and City Link will be able to tell you where your delivery is.
In the unlikely event that this returns no information then please use our feedback form and we will do everything we can to help get your parcel delivered as swiftly as possible.
^ Back to top
DECLINED ORDERS
Questions reagrding why my order was rejected
Q: WHY WAS MY CREDIT CARD ORDER DECLINED BY PROTX?
the reason for order being declined could be one of the following
1) address not matched with credit card registered address. the address you enter must be exactly how it appears on the credit card statement
2) your bank might have declined your card- due to increase in web fraud most of the uk banks are taking precautionary measures for online payments by blocking the cards if the payment amount is high or if there are any unusual web shopping or if you haven’t done any purchases in past. please contact your bank and let them know that you are trying to place an order and they will remove the block from your card.
3) if you have recently moved house and trying to use the new address as your delivery address it might decline. it takes more than 48 hours for the credit card records to be populate on world wide web.
4) after trying above all if the transaction has not gone through please call us on 02077247622 or email us on info@ajelectronics.co.uk and a member of staff will be happy to help you.
^ Back to top
DELIVERY ADDRESS
CAN I REQUEST A DIFFERENT DELIVERY ADDRESS
Q: CAN I REQUEST A DIFFERENT DELIVERY ADDRESS
other than the billing address we are able to make a delivery to the work address. if a work address delivery is required this must firstly be noted in the &ldquospecial delivery requirements&rdquo when placing your order, followed by confirmation to us either by fax or email quoting your aje order reference. headed paper advise can only be accepted as confirmation of a work address delivery requirement.
^ Back to top
|
